shipping + handling
Here you will find answers to any shipping-related questions you might have. Please note that shipping information varies between products.
S U B S C R I P T I O N P A R C E L S:
+ Domestic shipping.
Domestic orders are shipped through Australia Post's Parcel Post and are priced at AUD$10 per month for Classic, Minimalist, Minimal Minimalist and Book Only Sweet Read subscriptions. All other Sweet Read subscriptions are AUD$11 per month.
+ When will my parcel arrive?
Australian subscription parcels should arrive in the first week of the month, however this does depend on how busy the Australia Post network is, and any current COVID-related restrictions.
International parcels are currently taking up to 2 months to reach their final destination.
+ What countries do you ship to?
NovelTea Book Club parcels ship around the world on a case-by-case basis. However, I am currently unable to ship to the US due to custom restrictions.
+ Is the shipping tracked?
All NovelTea parcels are sent tracked through Australia Post.
+ What happens if I move or change addresses?
You can update your address details at any time on your account page. If you change your address feel free to contact me as well, just in case I miss the update! If you need to update the address of a gift subscription recipient, please contact me.
C L A S S I C B O X E S
+ Domestic shipping.
Domestic orders are shipped via the Australia Post parcel service (tracked). If you have a specific request, please leave a note at checkout. Australian shipping for Classic Boxes is a flat rate of $15 AUD.
+ What countries do you ship to?
Classic Boxes are currently available to be shipped within Australia only.
+ Is the shipping tracked?
Yes, Classic Boxes are tracked. You should receive tracking notifications and links to your email address following the dispatch of your box.
G E N E R A L Q U E S T I O N S
+ What happens if I think my order has been lost?
Please check that your order hasn't simply been delayed by the postage system or by customs first, before assuming that your order has been lost. If you are convinced that your order has been lost then please contact me and I will see what I can do for you.
+ Possible causes for delay.
Some orders may be held up by customs processing in your country. If you are worried that your order has been lost please consider that it may still be held up in customs first.
+ Duties and taxes.
Some countries may require duties or import taxes to be paid on our orders. The buyer is responsible for covering these charges.
+ Further questions.
Any further questions can be directed to me through the contact form.